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Transfer your existing mobile number
If your existing number is important to you and you would like to transfer ("port") it to your new mobile and Network provider then we will
help you make this process as simple and easy as possible.
You can transfer your existing number as long as you are changing to a different network. It doesn't matter whether you are currently on Pay
as you Go, an "upfront" package or a "contract" package.
Providing you are outside your contractual obligations to your existing Network or Service provider then you can request from them a "Porting
Authorisation Code" or "PAC" ref from the Customer Services dept of your current Network/Service Provider (this is normally made up of 3
letters and 6 numbers).
There is no charge made by either we or the new Network/Service Provider you are transferring your existing no' to. However there may be an
"administration charge" from your current Network/Service Provider. Please ensure you check with your existing provider first.
If you do wish to transfer an existing number this MUST be stated on your order form. We are unable to process a transfer / porting request
after your order has been processed based on the supply of a new mob no'.
IMPORTANT - do not "cancel" your existing contract as disconnected numbers cannot subsequently be transferred. By providing your PAC number
to your new chosen network this will initiate the cancellation process with your current Network/Service Provider. Due to the complexities
and the reliance on your current & new network chosen, we can not accept any responsibility for failed / delayed number transfers.
The process by which your number is transferred is dependant on the Network you wish to transfer your number to.
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Transferring your number to T-Mobile
If you require your existing mobile number to be ported onto your new contract, simply contact your existing supplier to obtain your PAC code.
Then order your handset as normal from ourselves which will be connected with a 'temporary number' on T-Mobile. Upon receipt, you must contact
T-Mobile directly (number given below) quoting your 'temporary number' along with the number you wish to port across (your existing number) and
your PAC code.
T-Mobile - 0870 606 0139
Your existing number will then be transferred within 5 to 7 working days.
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Transferring your number to Orange
If you require your existing mobile number to be ported onto your new contract, simply contact your existing supplier to obtain your PAC code.
Then order your handset as normal from ourselves which will be connected with a 'temporary number' on Orange. Upon receipt, you must contact
Orange directly (number given below) quoting your 'temporary number' along with the number you wish to port across (your existing number)
and your PAC code.
Orange - 0800 376 2285
Your existing number will then be transferred within 5 to 7 working days.
Please Note: we cannot transfer Orange Pay As You Go to Orange contract.
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Transferring your number to 3
If you require your existing mobile number to be ported onto your new contract, simply contact your existing supplier to obtain your PAC code.
Then order your handset as normal from ourselves which will be connected with a 'temporary number' on 3. Upon receipt, you must contact 3
directly (number given below) quoting your 'temporary number' along with the number you wish to port across (your existing number) and your
PAC code.
3 - 0870 733 0333
Your existing number will then be transferred within 5 to 7 working days.
Once the transfer has taken place your ported number will function as your voice-calling number and your temporary number will function as
the video-calling number. To receive Video calls you will need to provide your temporary 3 number to people wishing to call you as Video
Calling will not work via your 'ported/transferred' existing number.
When porting to 3 please note the following: Once the transfer has taken place your ported number will function as your voice-calling number
and your temporary number will function as the video-calling number. To receive Video calls you will need to provide your temporary 3 number
to people wishing to call you as Video Calling will not work via your 'ported/transferred' existing number.
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Transferring your number to Vodafone or O2
If you require your existing mobile number to be ported onto your new contract, you must inform us at point of purchase stating your existing
number and PAC code (this can be obtained from your current network provider). We will despatch your new mobile & SIM as normal along with
starting the porting process. Your existing number will then be ported and made 'Live' on your new SIM in approximately 7 to 10 working days
of receipt of your new mobile.
PLEASE NOTE - Please be aware that because your mobile number has to be released from your current network before it can be connected to your
new network, you may be without service for up to 1 day. Additional services such as voicemail and text messaging may also take up to 2 days
to be enabled once your number has been transferred. You are able to continue using your existing mobile/SIM until the number is ported.
If you are porting from O2 Direct to O2 CPWS then it is likely that your port will activate on your original SIM Card. For this reason please
do not discard your original SIM Card.
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Transferring your number to BT Mobile
If you require your existing mobile number to be ported onto your new contract, simply contact your existing supplier to obtain your PAC code.
Then order your handset as normal from ourselves which will be connected with a 'temporary number' on BT Mobile. Upon receipt, you must contact
BT Mobile directly (number given below) quoting your 'temporary number' along with the number you wish to port across (your existing number)
and your PAC code.
BT Mobile - 0800 0322111
Your existing number will then be transferred within 5 to 7 working days.
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Transferring your number to Virgin Mobile
If you require your existing mobile number to be ported onto your new contract, simply contact your existing supplier to obtain your PAC code. Then
order your handset as normal from ourselves which will be connected with a 'temporary number' on Virgin Mobile. Upon receipt, you must contact
Virgin Mobile directly (number given below) quoting your 'temporary number' along with the number you wish to port across (your existing number)
and your PAC code.
Virgin Mobile - 0845 6000 789
Your existing number will then be transferred within 5 to 7 working days.
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Orange Mobiles
T-Mobile Phones
3G Mobile Phones
O2 Mobile Phones
Virgin Mobile
